Let's get you back to play.

The details that help us help you

First, close and reopen PLIXUNO, confirm your internet connection, and check that you are using the newest available build. If the problem remains, send us:

• Your iPhone or iPad model, iOS version, and PLIXUNO version.
• The screen you were on and the steps that caused the problem.
• The exact error message and a screenshot, if it does not reveal private information.
• Your player name. Include your account email only when the issue concerns that account.

For a camera or AR problem, also tell us whether camera permission is enabled in iOS Settings for PLIXUNO and what you saw after scanning a well-lit flat surface.

Verification, sign-in, and recovery

For a missing sign-up or recovery code, wait a moment, check spam or junk mail, and confirm that the email address is correct before requesting another code. Use only the newest code you receive.

To change a forgotten password, choose Forgot password? on the sign-in screen. If you are already signed in, open Settings → Account & recovery → Reset password.

If recovery still fails, contact support from the address on the account when possible. Tell us the exact message shown in the app, but do not send the password or code.

Permanently delete your account

You can start deletion directly in the app:

1. 1
   Open Settings

   Tap the gear button from your PLIXUNO home screen.

2. 2
   Open Account & recovery

   Select Delete account.

3. 3
   Confirm the request

   Enter your current password, type DELETE, then tap Permanently delete account.

If a provider is temporarily unavailable, PLIXUNO can queue the deletion, block account access, and finish cleanup when service returns. Keep the confirmation shown by the app.

Deleting your account does not cancel an App Store subscription. Cancel it separately in iOS under Settings → your name → Subscriptions → PLIXUNO.

If you cannot access the app, contact us from the account address when possible. Use the subject “PLIXUNO account deletion request.” We may ask for limited information to verify that the account belongs to you.

Restore or manage a purchase

Apple processes App Store payments. PLIXUNO does not receive your full payment-card details. Purchase controls appear only in builds where the relevant App Store products are configured.

For PLIXUNO Plus, open Settings → PLIXUNO Plus or the Plus card on the home screen. Use Restore purchases to restore an eligible subscription. Manage or cancel it in iOS Settings → your name → Subscriptions → PLIXUNO.

For charges, refunds, or billing methods, use Apple's purchase support. For an item that Apple shows as purchased but PLIXUNO does not unlock, send us the product name, purchase date, and Apple order identifier. Do not send full card details.

Your information and player safety

Our privacy policy explains device saves, online play, drawings, purchases, advertising plans, retention, and your choices. You can ask to access, correct, delete, or obtain a copy of information associated with your account, subject to applicable law and identity verification.

Use PLIXUNO's block and report controls when another player or shared creation breaks the game rules. For an urgent safety concern, contact support with the player name, room or feature, approximate time, and report identifier if available. Avoid forwarding harmful material unless support specifically asks for it.

Parents and guardians can contact us about a child's information. Describe the account or session involved without adding unnecessary personal details.

Still need help?

Email the PLIXUNO support team. A clear subject and the troubleshooting details above help us find the right answer faster.